Privacy Policy

Effective date: 29.01.2026

This Privacy Policy explains how the website acompassionateworld.org, operated under the brand Matchbook (“we/us/our”), collects, uses, stores, and protects your personal data when you access or use our services. By continuing to browse or use this site, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

1. Types of Data Collected

We collect various types of personal data to provide and improve our services. The information we may collect includes:

Personal identification information such as your name, date of birth, address, and contact details
Account credentials including username and password
Financial information such as payment card details and transaction history
Technical data including IP address, browser type, device information, and operating system
Usage data relating to how you interact with our website and services
Communications you send to us or receive from us

2. Purposes of Processing

We process your personal data for the following purposes:

To create and manage your account and provide access to our gaming services
To process deposits, withdrawals, and other financial transactions
To verify your identity and age in compliance with Irish and European gaming regulations
To comply with legal and regulatory obligations, including anti-money laundering requirements
To detect and prevent fraud, abuse, and other unlawful activity
To communicate with you regarding your account, promotions, and customer support
To improve our services, website functionality, and user experience
To conduct analytics and research for internal business purposes

3. Disclosure and Sharing with Third Parties

We may share your personal data with third parties in the following circumstances:

Service providers and processors who assist us in operating our business, such as payment processors, verification services, and IT support providers
Regulatory authorities and law enforcement agencies when required by law or to comply with legal obligations
Professional advisers including lawyers, accountants, and auditors
Third parties involved in business transfers, mergers, or acquisitions
Marketing partners, only where you have provided explicit consent

We ensure that all third parties are bound by appropriate confidentiality and data protection obligations.

4. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse site traffic. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). You can manage or disable cookies through your browser settings, although this may affect the functionality of certain features on our website. By continuing to use our site, you consent to our use of cookies as described in this policy.

5. Security Measures

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of data during transmission using SSL/TLS protocols
Secure storage of personal and financial information on protected servers
Regular security assessments and vulnerability testing
Access controls ensuring that only authorised personnel can access personal data
Staff training on data protection and information security
Monitoring and logging of system activity to detect potential security incidents

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Retention Period

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations. Account information and transaction records are typically retained for a period of at least seven years following account closure to meet Irish and European financial and gaming regulations. Marketing communications data may be retained until you withdraw your consent or request deletion. After the applicable retention period expires, we will securely delete or anonymise your personal data in accordance with our data retention policy.

7. User Rights Regarding Personal Data

Under the General Data Protection Regulation (GDPR) and Irish data protection law, you have the following rights regarding your personal data:

The right to access your personal data and obtain copies of the information we hold about you
The right to request correction of inaccurate or incomplete personal data
The right to request deletion of your personal data in certain circumstances
The right to object to or restrict the processing of your personal data
The right to data portability, allowing you to receive your data in a structured format
The right to withdraw consent where processing is based on consent
The right to lodge a complaint with the Data Protection Commission of Ireland

To exercise any of these rights, please contact us using the details provided in section 10 below.

8. Links to Other Websites

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices or content of external websites. When you click on a link to a third-party site, you will be subject to that site’s own privacy policy and terms of use. We encourage you to review the privacy policies of any third-party websites you visit to understand how they collect, use, and protect your personal information.

9. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you by posting the updated policy on our website with a revised effective date at the top of the page. We may also notify you via email or through a prominent notice on our website. Your continued use of our services after any changes become effective constitutes your acceptance of the revised Privacy Policy. We recommend that you review this policy periodically to stay informed about how we protect your personal data.

10. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us using the following details:

Email: [email protected]

Site web: acompassionateworld.org