Terms and Conditions

Effective Date: 29.01.2026

Welcome to acompassionateworld.org, operated under the brand Matchbook (“we”, “us”, or “our”). By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services. These Terms and Conditions govern your use of our online gaming platform and all related services provided through our website.

1. Types of Data Collected

When you use our services, we collect various types of information to provide and improve our offerings. This data collection is essential for account management, security, and compliance with legal requirements in Ireland and the European Union.

Personal identification information including name, date of birth, and address
Contact details such as email address and telephone number
Financial information including payment method details and transaction history
Account credentials and security information
Technical data such as IP address, browser type, and device information
Usage data including gameplay history, betting patterns, and preferences
Verification documents for identity and age confirmation purposes

2. Purposes of Processing

We process your personal data for specific, legitimate purposes that are necessary for the operation of our online gaming services and to fulfil our legal obligations under Irish and EU law.

To create, maintain, and manage your gaming account
To process deposits, withdrawals, and other financial transactions
To verify your identity and age in compliance with gaming regulations
To detect and prevent fraud, money laundering, and other illegal activities
To provide customer support and respond to your enquiries
To comply with legal and regulatory obligations
To send you service-related communications and updates
To improve our services and develop new features
To implement responsible gaming measures and self-exclusion programmes

3. Sharing with Third Parties

We may share your personal information with selected third parties who assist us in operating our platform and providing services to you. All third parties are carefully selected and required to maintain appropriate security standards and confidentiality.

Payment processors and financial institutions to facilitate transactions
Identity verification service providers for compliance purposes
Regulatory authorities and law enforcement agencies when legally required
Professional advisers including lawyers, accountants, and auditors
Cloud hosting and IT service providers who support our infrastructure
Customer service platforms to assist with support enquiries
Analytics providers to help us understand service usage
Gaming software providers and platform operators

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your user experience, analyse site performance, and provide personalised content. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect functionality.

Essential cookies necessary for website operation and security
Performance cookies that help us understand how visitors use our site
Functionality cookies to remember your preferences and settings
Analytics tools to measure traffic patterns and user behaviour
Session cookies that expire when you close your browser
Persistent cookies that remain on your device for a set period

5. Data Security

We implement robust technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to maintain the highest standards of protection.

Industry-standard encryption protocols for data transmission
Secure socket layer (SSL) technology for all sensitive communications
Regular security audits and vulnerability assessments
Restricted access controls to personal data on a need-to-know basis
Employee training on data protection and security procedures
Secure backup systems to prevent data loss
Monitoring systems to detect and respond to security incidents

6. Retention Period

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations. Retention periods vary depending on the type of information and applicable legal requirements.

Account information is retained for the duration of your active account
Financial records are kept for at least six years as required by Irish tax law
Identity verification documents are retained as mandated by anti-money laundering regulations
Transaction history is maintained for regulatory compliance purposes
Marketing communications records are kept until you withdraw consent
Closed or inactive accounts may be archived according to legal requirements
Data may be retained longer if necessary for legal claims or disputes

7. User Rights

Under the General Data Protection Regulation (GDPR) and Irish data protection law, you have specific rights regarding your personal data. We are committed to facilitating the exercise of these rights and will respond to requests within the timeframes required by law.

Right to access your personal data and obtain copies of information we hold
Right to rectification of inaccurate or incomplete personal data
Right to erasure (“right to be forgotten”) in certain circumstances
Right to restrict processing of your personal data
Right to data portability to transfer information to another service
Right to object to processing based on legitimate interests
Right to withdraw consent where processing is based on consent
Right to lodge a complaint with the Data Protection Commission of Ireland

8. External Links

Our website may contain links to third-party websites, services, or resources that are not operated or controlled by us. We provide these links for your convenience, but we are not responsible for the content, privacy practices, or terms of use of external sites.

We do not endorse or assume responsibility for third-party websites
External sites have their own privacy policies and terms of use
We encourage you to review the policies of any site you visit
Links do not imply partnership or affiliation with external entities
We are not liable for any loss or damage from using third-party services

9. Changes to Terms

We reserve the right to modify, update, or replace these Terms and Conditions at any time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will notify you through appropriate channels.

Changes become effective upon posting to the website unless otherwise stated
The effective date at the top of this page indicates when terms were last updated
We will notify users of significant changes via email or website notification
Continued use of our services after changes constitutes acceptance of new terms
We encourage you to review these terms periodically
Previous versions may be archived and available upon request

10. Contact

If you have any questions, concerns, or requests regarding these Terms and Conditions, our services, or your personal data, please do not hesitate to contact us using the details below. We are committed to addressing your enquiries promptly and transparently.

Email: [email protected]

Site web: acompassionateworld.org